Policies

Shipping/Handling


All orders over $22.00 are shipped FREE to any USA Zip code via 1st Class Mail. Shipping and Handling charges of $5.66 apply to all orders under $22.00 to USA Zip Codes, we ship anywhere in the world via United States Postal Service, because international shipping costs vary depending on location and total value of the order please email us at Sales@2filter.com to request a quote.

30-day Hassle Free Returns


If you wish to return your purchase for any reason, you may return it to 2filter.com within 30 days of receipt.

Return Policy & Instructions


Please contact us at Sales@2filter.com or 800-882-2832 for an RMA# prior to shipping your return.

All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessories. Return shipping fees are the responsibility of the customer.

Return Address


2filter.com

73 Alstead Hill Road

PO Box 177

Gilsum, NH 03448

Refunds & Credits


Once we receive and inspect your item(s), we will issue the refund in the original form of payment ie; Credit Card, Gift Card, PayPal, etc. Please allow 5-7 days for a credit to appear on your account. Please note: we can only refund the original purchase price. Shipping fees are nonrefundable.

**** All returns are subject to having our original shipping cost deducted from the refund.

Defective or Damaged Items


Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.

Privacy Notice


Effective Date: September 26, 2019

This privacy notice discloses the privacy practices for 2filter.com and our website; http://www.2filter.com. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

  • What information we collect;
  • With whom it is shared;
  • How it can be corrected;
  • How it is secured;
  • How policy changes will be communicated; and
  • How to address concerns over misuse of personal data.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data

Registration

In order to use this website, a user may complete the registration form, this is not required. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Sharing

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (e.g., advertisers). However, we have no access to or control over these cookies.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Notification of Changes

Whenever material changes are made to the privacy notice specify how you will notify consumers.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 603-352-0047 or via email at Sales@2filter.com